Roland DG announces plan to assists customers affected by mice plague

Roland DG Australia has announced a plan to assist QLD and NSW customers whose business has been affected by the current mice plague.

The company has extended its best wishes to those who have been affected by the mouse plague that is ravaging regional parts of NSW and QLD, and confirms that there have been a number of instances reported of mice chewing on electrical cables and customers wishing to have their Roland DG equipment checked by a technician to ensure it is ok and safe to use.

Damage to Roland DG equipment by mice and other rodents can occur when they hide in areas that contain electrical wiring. Mice have an instinct to chew anything to keep their teeth from growing and can end up chewing on a range of materials, including cabling/wire, glass, plastic, rubber, wood, aluminium, rock and even cement.

Roland DG has recommended that if customers have issues with rodents in and around their workplace, they should visually check their cabling prior to turning on their Roland DG machine. If it is suspected that a rodent has entered machinery or caused damage to the wiring, customers should contact the Support Team prior to operating their equipment.

In a bid to assist affected customers to get their businesses back up and running, the Roland DG Care team will schedule service runs in the affected regions and will not charge call-out fees to review and inspect any Roland DG equipment that has been damaged as a direct result of the plague. The technicians can provide condition reports for any insurance claim requirements and for equipment requiring repair service work.

For questions, further details, or to register for these service runs, please phone Roland DG on 1800 500 119, fill in a website booking form, or email [email protected]