Roland DG boosts Service and Support presence in WA

Roland DG Australia has announced the appointment of Stephen Jones to the position of Service Technician in Western Australia.

Jones takes up the position after extensive training at the company’s headquarters in NSW, bolstering its service and support offering to customers in Western Australia.

"Stephen’s resourcefulness, experience and enthusiasm for helping customers align perfectly with the company," says Roland DG Australia Service Manager Brett Humphreys. "We are excited to welcome Stephen to the Roland DG family and look forward to the value he will add to our service and support offerings under the Roland DG Care umbrella".

The appointment is the first direct employee Roland DG has posted in WA and reflects the company’s growing focus on serving customers through its Roland DG Care initiatives in the state.

Jones brings a raft of skills and experience servicing customers in Western Australia through previous roles and a background in offset printing and electro-mechanics. His skills include colour monitoring, troubleshooting, planning and resourcing for equipment maintenance, all highly effective during his customer visits.

Roland DG Managing Director John Wall adds, “Through this investment of human resources, strategic focus and customer support we will enhance our service offering to dealers and customers in Western Australia to align with the industry-leading customer service we provide in other states."

For more information on Roland DG Care and to contact the Service and Support Team, visit https://www.rolanddg.com.au/support.