Orafol Customer Service/Sales Support Representative

• Ensure receipt and processing of orders are completed efficiently and within the service promise.
• Promptly and accurately, liaise with warehouse and logistics partners to ensure timely dispatch and delivery of orders.
• Clearly communicate with all customers regarding their orders and queries.
• Attract and retain customers by answering questions and providing suggestions that lead to both short term and long term-success.
• Work collaboratively as required with team mates to solve customer problems as quickly and efficiently as possible.
• Maintain customer records in CRM and refer potential leads to sales team.
• Report customer complaints and escalate as required to prevent customer churn.
• Organise return of products and processing of credit in a timely manner to keep customer accounts up to date.
• Liaise with Sales and Marketing staff to complete quotes and support sales and marketing promotions that in a manner that reflect ORAFOL's professionalism and brand promise.
• Work effectively across a variety of communication channels – in person, email, live chat, and social media.

To be able to succeed in this role you will need to have:

• Experience in working in a similar role within the Sign/Display/Graphics/Materials supply or B2B Distribution.
• Strong computer skills with experience using SAP or similar and CRM SalesForce.
• An empathetic and resilient nature with an ability to stay positive when the pressure is on.
• Excellent people management skills. 
• Strong verbal and written communication with high attention to detail.
• numerical stock codes required.
• All necessary training will be done onsite.

ORAFOL provides a range of fantastic employee benefits such as:

• Employee Assistance Programs
• Birthday Rewards
• Annual Flu Vaccinations and Skin Checks
• Fresh Fruit Weekly

If you would like to be a part of a great team and company apply online today.

Link to apply online today. https://www.seek.com.au/job/53740589