Mimaki Australia simplifies service fee structure

Mimaki Australia has upated its service fee structure, effective April 1, 2025, as part of its ongoing commitment to enhancing customer support under the banner “Quality is Our Habit.”

The company has implemented a two-tiered service pricing model for Metro and Non-Metro areas. This streamlines the previous four-tiered distance-based model.

Under the new structure, the call-out fee for locations beyond 240km has been reduced from $578 to $480. Remote area service visits will now also be available for a flat $480 fee, with no additional airfare charges.

"To implement this new structure, we’ve strengthened our call centre and expanded our Mimaki Authorised Service Agent network. In addition to our existing Service Agents in Perth and Adelaide, we extended our reach to Coffs Harbour, Brisbane and Canberra. These efforts have enabled us to make this improved system a reality,” says Kohei Kobayashi, Managing Director, Mimaki Australia.

"Our strength lies in having over 13 in-house engineers across three strategic locations. However, attempting to cover Australia solely with our internal team could lead to delays and inconvenience for customers. By leveraging our Authorised Service Agent network, we can deliver faster and more responsive support across the country," adds Satoshi Abe, National Service Manager, Mimaki Australia.