The company 

Roland DG Australia is a leading global provider of wide-format inkjet print solutions, dental milling, 3D milling and engraving technologies. Through innovation and technology, Roland DG is committed to delivering new and exciting opportunities to its customers in more than 200 countries across the globe – transforming their imagination into reality.  

Summary: 

We are seeking a highly motivated and experienced Service Manager to oversee the delivery of exceptional customer service. The successful candidate will be responsible for managing a team of service professionals, ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner, and maintaining high levels of customer satisfaction. They will also come with wide-format printing experience, in Roland DG products preferably. 

Responsibilities: 

• Manage technical services staff 

• Ensure that members of staff are attending to their daily tasks as outlined in their respective job descriptions and meet their agreed KPIs. 

• Managing and overseeing service delivery in-house or on-site; 

• Providing technical and service support to partners and end users; 

• Managing of customer technical needs; 

• Overseeing service agents’ activities; Spare parts inventory control advice; liaise with RDG Japan on technical and strategic service issues; 

• Warranty spare parts credit approval; 

• Overall overseeing of the service activities and services provided; 

• Review and analyse internal service processes; 

• Provide strategic advice on service and warranty programmes; 

• Budget preparation, tracking and Targets; 

• Management of ongoing team training requirements and certification in accordance with Japanese KPI’s 

Qualifications: 

• Management skillsets with the ability to manage internal and external personnel 

• Degree or similar in technical fields or relevant commercial or practical experience, with relevant Roland DG solutions knowledge desirable 

• Knowledge of Electrical circuitry and or relevant certifications for working with 120+ volts 

• 2+ years wide-format Printer experience 

• 5+ years of experience in a service management role 

• Technical organizational and problem-solving skills 

• Strong leadership and management skills 

• Customer service focused 

• Excellent communication and interpersonal skills 

• Ability to work collaboratively with other departments and stakeholders 

• Strong problem-solving and decision-making skills 

• Knowledge of relevant regulations and standards 

• Ability to analyse and determine improvements by optimising workflows, and eliminating waste. 

Why Join Us?  

Our Head office in Australia is excellently located on the beautiful Northern Beaches of Sydney, with ample parking, gyms, shops and cafes and other amenities nearby. We pride ourselves on creating an environment of continuous improvement, where all staff feel valued and rewarded.   

• Free on-site parking 

• Access to free and confidential Employee Assistance Program 

• Access to extensive lifestyle, wellbeing and financial discounts and benefits 

• Employees receive birthday and service anniversary vouchers 

• Celebrate monthly social events  

• Career development opportunities  

• Supportive leadership team 

• Excellent team culture 

 

To grow with a globally renowned business and supportive team, please forward applications to [email protected]  

We look forward to hearing from you!  

  

*Australian residents only with full work entitlements   

Follow us on social media 

 

Facebook: https://www.facebook.com/rolanddgaustralia 

LinkedIn: https://www.linkedin.com/company/roland-dg-australia-pty-ltd./ 

YouTube: http://www.youtube.com/user/RolandDGAustralia 

Instagram: https://www.instagram.com/rolanddgaus/ 

 

 

 

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With over 100 years of experience in Australia and New Zealand, we pride ourselves on our fun, supportive, genuinely empowered and engaged culture and living our company values. We have been recently recognized and certified as a WRK+ Great Workplace.

We are backed by our parent company, Japan Pulp & Paper (OVOL), who demonstrate their strong appetite for growth and diversification through their mission of “Paper - and Beyond”. Based out of their Tokyo Head Office, OVOL has operations in 23 countries and 62 cities.

Our Sign, Display & Digital department, dedicated to creating impactful visual solutions for our clients, is currently seeking a skilled and motivated Field Technician to join our dynamic team. If you have a passion for technology, excellent problem-solving skills, and enjoy hands-on work in diverse settings, we want to hear from you. We currently have a full-time position available within our friendly and dedicated Sign, Display and Digital team based in Pemulwuy, New South Wales.

Key responsibilities include:

• Reporting directly to our National Manager – Equipment & Service – Sign, Display & Digital, in this role you will manage the following:

• Assist with installation, support, maintenance, and repair of electrical and mechanical equipment, software and finishing equipment for the print industry, with a focus on wide format print equipment.

• Work collaboratively with service coordinator and OEM/vendors to identify and solve problems.

• Diagnose and troubleshoot mechanical and electrical/electronic equipment, including identifying root causes and implementing solutions.

• Understand and interpret electrical schematics and other technical drawings.

• Basic understanding of IO modules and PLCs to aid in troubleshooting.

• Communicate effectively with customers and team members to ensure timely completion of service work.

• Participate in any required OEM training/certification requirements and internal training opportunities to develop skills and knowledge.

You will ideally be someone who has:

• Relevant Electrical / Mechanical qualifications. Basic understanding of electrical schematics. Familiarity with IO modules and PLCs preferred.

• Experience in diagnosing and repairing mechanical and electrical/electronic equipment.

• Understanding of wide format applications and associated consumables.

• Strong problem-solving skills and attention to detail.

• Effective time management and organizational skills.

• The ability to build internal and external stakeholder relationships.

• Excellent verbal communication and interpersonal skills.

• Extensive training will be provided to the successful candidate, along with support and guidance in responding to customer enquiries and special requirements.

• Experience within the paper, packaging and printing industry would be advantageous.

In return, Ball & Doggett will help you to grow your career in a genuinely supportive, multi-national company. We offer a flexible, friendly and empowered work environment, free parking, great colleagues and leaders who are respected throughout our industry, and the opportunity to truly make a difference to our growing business.

Please note the successful candidate will be required to pass a National Police Check and pre-employment medical, including Drug & Alcohol test.

To apply please visit https://www.seek.com.au/job/70635810

 

We are looking for a bright and motivated person to join our dedicated team.  The position is a new position as consistent growth and new Sign Print Stitch sites has necessitated the scaled growth – it is a permanent position.

Previous sign, or print or embroidery industry knowledge will be highly regarded. It is essential that knowledge in people management, and management of manufacturing will be an distinct advantage. We need a skilled person in working with creative people and making choices about the ‘right project for the right person’ and have some understanding of operations, production sign and print processes in a timely manner as a part of the role

This is a great position of a person who loves the fast-paced creative activities and bespoke nature of the sign and Print making environment:

As full time position we will be rewarding the employee with a salary commensurate with the skill, knowledge and background knowledge you bring with you.

Responsibilities:

Having a smile on your face and client focused

Working with our existing and new staff and scheduling operations and production.

Maintaining and building relationship with new and existing customers

Customer database maintenance, update to an appropriate standard as set.

Ensure order processing complete job orders are accurately and professionally manufactured in a timely manner.

Ensure all staff and contractors are directed appropriately as per manufacturing departments and provide best services and solutions to ensure customer goods are manufactured to the designed requirements

Performing the duties within our Job Description – available at interview

Identify and implement continuous process improvements to productivity and controls

Have a burning desire to do things properly and in a timely manner! Our business is a wholesale supplier and we have a very busy work place

 

Following skill and experiences are required for the successful applicant:

3 years of service or sales experience in a B2B environment

An understanding of Database software, design software and administration software typical available in the sign or print industry an advantage.

Telephone skill and a desire to focus on client needs.

Excellent communication skills both written and verbal

Experience with signage and printing industries is a definite advantage

People friendly and solution focused approach is a prerequisite

Ambition - a drive to exceed expectations

General business computing skills

Excellent time management and able to meet deadline under pressure

Ability to work within a friendly team environment and autonomously as well

Please visit our web site www.signprintstitch.com.au   for more contact details

 and get a feel of what we do, if you think this type of highly interesting and innovative work is for you. And you wish to work in a clean safe and well maintained environment…, please show us what you have to offer and call John on 0418161600

Please email your cover letter and/or  resume to [email protected]

 

Job Requirements

·  Ability to work in a fast paced environment with a strong attention to detail

·  Ability to work autonomously and a part of a team

·  All-rounder skills in all aspects of large format finishing, including  laminating and mounting would be an advantage, however is not required.

·  Would suit a studying student or semi-retired person.

 Job Responsibilities

·  Assist with all aspects of the production process including dispatch

·  Work together with the team to meet daily production targets

·  Maintain a clean, safe and friendly workplace.

·  Accuracy, attention to detail, problem-solving ability and good communication skills are essential

This is a Casual position (10-30 hours per week depending on production volumes), working in a friendly, fast paced environment.

Award wage will be commensurate with experience.

Please email your cover letter and resume to [email protected]

Raptor Signs, located in Castle Hill, is looking for a Sign Writer with 5+ years’ experience to lead our fast-paced growing team. We are a growing custom sign manufacturing company looking for an organised person with great signage knowledge. You will be responsible for leading & managing all sign installations and help with manufacturing of signage in house.  

To see more about us visit www.raptorsigns.com.au

The role will suit a flexible person able to handle deadlines with exceptional attention to detail who enjoys a busy, responsible, and challenging role.

If this sounds like you apply with a sample of your work and resume/cover letter to [email protected] or call Chris' mob: 0408029429

Position

Bathurst Signs and Screen printing is an established Sign and print manufacturer located in Bathurst NSW. We are expanding our operation to support our growing distribution network nationwide. We are seeking qualified sales and estimator with skills in the sign, print or graphics industry

We are looking for a bright and motivated person to join our small 10- 12 person dedicated team.  The Position has been a key role for over 10 years in our business.

Previous sign, display and print industry knowledge is essential, knowledge in sales, and estimating will be an advantage, however we need a skilled person in working with clients, making chooses about the ‘right sign for the right person’ and have some understanding of estimating, sign and print processes as a part of the role

Full product and sales training will be provided

This is a great position of a person who loves the fast-paced creative activities and bespoke nature of the sign making environment:

As full time position we will be rewarding the employee with a salary commensurate with the skill, knowledge and background knowledge you bring with you.

Responsibilities:

• Having a smile on your face and client focused
• Maintaining and building relationship with new and existing customers
• Customer database maintenance, update and collect new leads and contacts.
• Ensure sales inquiry, quotation and order processing completed accurately and professionally in a timely manner.
• Ensure all customers’ inquiry direct to an appropriate personal or department and provide best services and solutions to customer
• Performing the duties within our Job Description – available at interview
• Identify and implement continuous process improvements to productivity and controls
• Have a burning desire to do things properly and in a timely manner! Our business is a wholesale supplier and we have a very busy work place

 

Following skill and experiences are required for the successful applicant:

• 3 years of customer service or sales experience in a B2B environment
• Database software, design software
• Telephone skill and a desire to focus on client needs.
• Excellent communication skills both written and verbal
• Sales support experience essential and with signage and printing industries is an advantage, but not essential
• Customer solution focused approach
• Ambition - a drive to exceed expectation
• General business computing skills
• Excellent time management and able to meet deadline under pressure
• Ability to work within a friendly team environment and autonomously as well

 

Please visit our web site https://bathurstsigns-shop.com/ and get a feel of what we do, if you think this type of highly interesting and innovative work is for you. And you wish to work in a clean safe and well maintained environment…, please show us what you have to offer and call John on 0418 161600 for a brief phone discus

Or please email your cover letter and resume to [email protected]

 

Signarama Gladesville is seeking a full time internal sales coordinator to assist our current sales team.  

To be successful for this role you must have:

·        Good Customer Service

·        Sales Experience desirable

·        Good written and verbal communication skills.

·        Positive and motivated, with a pleasant demeanour with an ability to interact with people at all levels and build rapport.

Forward your resume to John Lavery at [email protected] or for a confidential chat ring John M 0439 108 403